NterOne's Professional Services

Professional services

NterOne’s Professional Services can help to support you with the following Cisco focused services:

  1. Pre-sales Services
    • POC/POV
    • Workshops
    • Test Drives
  2. Post-sales Services
    • Install / Configure
    • Adoption of the technology with Use Cases
    • Day 2 Training
  3. Managed Services

Cisco Program Accreditation:

  • Mentored Install Network Training Service Partner (MINT)
  • Digital Solutions Integrator Partner (DSI)

Services Methodology

  • Proven 9-step blueprint to deliver Professional Services
  • Supported by deep knowledge from:
    • Technical Solutions Architects (CCIE’s, CCDAs)
    • Implementation Specialists (CCNP & Blackbelt certified)
    • Dedicated Project Management
  • Deep Relationship and escalation path with Cisco
Professional services methodology

What is a Fixed Service?

  • Fixed Services is mostly an on-site post-sales installation of a defined solution. It is meant as a starter solution. Can be done remotely if partner or customer resources are on site to assist.
  • Led by a NterOne Solutions Architect who is an expert with that solution/technology.
  • Covers a specific solution with a defined configuration.
  • Focus on use cases of the solution to drive adoption.
  • Whiteboard design session.
  • Covers Day 2 Operations.
Data center

Remote POVs

Professional services pov pdfs

Remote POVs perform a pre-sales type function by highlighting the solution:

What is a Remote POV?

  • Led by a NterOne Solution Architect who is an expert in that technology/solution area.
  • A Customer Requirements Document (CRD) will be provided to the customer to help NterOne understand their existing deployment and where they face challenges.
  • Starts with an overview of the solution and how it benefits a customer
  • Involves an active running configuration (either NterOne’s lab or a customer lab) that enables the Solution Architect to show the specific aspects of the solution and how it relates to a customer's environment.
  • The Solution Architect will do a whiteboarding session to engage the attendees and bring current customer environment aspects into a design.
  • The Solution Architect will demo the solution’s use cases specifically designed to fulfill the customer’s requirements.
  • Will discuss Day 2 operations of the solution.
  • The setup will be left up for (2) additional days so the customer can continue to access and test remotely unassisted.
Value

Catalog of Services

TechnologyRemote / On-siteLengthCostDescription
Enterprise NetworkingDNACRemote or On-site5-daysFixedInstall, configure DNAC (single DNAC), ISE, onboarding of end user devices through wired or wireless network on edge switches, setup and configure Assurance, Automation (PnP) configuration, SWIM configuration. Includes 5-days of remote support.
DNACRemote – On-siteVariableScopeInstallation of DNAC platform. Can be remote, on-site, or a combination.
DNAC / SDARemote – On-siteVariableScopeDay 2 Management of customer’s DNAC and/or SD-Access environment. Includes on-site and/or remote support, connection into the customers ticketing system, regular reports.
SD-AccessRemote – On-site5-daysFixedInstall, configure DNAC (single DNAC), ISE, Fabric provisioning (Underlay & Overlay), Host onboarding, Policy Administration, Wireless enabled. 5-days remote support.
SD-AccessRemote – On-siteVariableScopeInstallation of SD-Access solution. Can be remote, on-site, or a combination.
SD-WANRemote – On-site5-daysFixedProof-of-Concept. Deploy vManage, vSmart, vBond controller, overlay fabric up to 5 sites, zero touch provisioning, Security knowledge Transfer, Whiteboard session. NterOne hosted equipment used. Up to 5-days of remote support.
SD-WANRemote – On-siteVariableScopeInstallation of Cisco SD-WAN solution. Can be remote, on-site, or a combination.
DNAC / SDARemote – On-siteVariableScopeDay 2 Management of customer’s SD-WAN environment. Includes on-site and/or remote support, connection into the customers ticketing system, regular reports.
Mobility & WirelessOn-siteVariableScopeInstallation of Cisco Wireless. Includes design, configuration, and Day 2 operations training.
MerakiOn-siteVariableScopeInstallation of Cisco Meraki. Includes design, configuration, and Day 2 operations training. Can be remote, on-site, or a combination.
Data CenterACIOn-site5-daysFixedInstallation of ACI platform dependent on customer environment. (3) APIC Controllers, (2) Spine, (4) Leaf solution. Includes ACI training and mentored install.
ACIOn-siteVariableScopeACI Installation. Tested, Validated, migration documentation
HyperFlexRemote4-daysFixed4-days of Hx installation and instruction. Includes whiteboarding session, UCS configuration Hx platform (ESX or HyperV) and Day 2 Operations training
IntersightRemote or On-siteVariableScopeInstallation and configuration of Cisco Intersight. Can include remote, on-site or a combination.
ACI + Hx + Intersight + CloudCenterRemote or On-site10-daysFixedAPIC Install, UCS Domain Initialization, Hx Install, Intersight Discovery. Fabric limited to 3 Spines, 6 Leaf switches; Hx up to 5 nodes. 2 on-site engineers for 10-days.
UCS / Nexus / SANRemote or On-siteVariableScopeInstallation of Cisco Data Center Infrastructure. Includes UCS, Nexus, and SAN devices. Can be remote, on-site, or a combination.
Cloud CenterRemote or On-siteVariableScopeInstallation of Cisco CloudCenter. Can be remote, on-site, or a combination.
SecurityISERemote or On-siteVariableScopeInstall Cisco ISE solution. Can include remote, on-site or a combination.
Tetration + ISE + FTDRemote or On-site15-daysFixedInstall, configure Tetration-V, ISE, and FTD. Integrate solutions by creating scopes, roles, users, & FTD FW configurations. Configure HW sensors in Cisco switches for Tetration and .1x and MAB configuration. 2 onsite engineers for 20-man days and 5-days of remote support.
Stealthwatch Remote or On-siteVariableScopeInstall Cisco Stealthwatch solution.
Firepower Threat DefenseRemote or On-siteVariableScopeInstall Cisco Firepower Threat Defense solution.
UmbrellaRemote or On-site5-daysFixed5-day remote Cisco Umbrella POC.
UmbrellaRemote or On-siteVariableScopeInstallation and configuration of Cisco Umbrella. Can include remote, on-site or a combination.
AMPRemote or On-site5-daysFixed5-day remote Cisco Advanced Malware Protection POC.
AMPRemote or On-siteVariableScopeInstallation and configuration of Cisco Advanced Malware Protection. Can include remote, on-site or a combination.
Email Security ApplianceRemote or On-siteVariableScopeInstallation and configuration of Cisco Email Security Appliance. Can include remote, on-site or a combination.
Web Security ApplianceRemote or On-siteVariableScopeInstallation and configuration of Cisco Web Security Appliance. Can include remote, on-site or a combination.
MultiDomainSDA, SD-WAN, ISERemote & On-site15-daysFixedIncludes install and configure of DNAC Cluster, Cisco ISE, integrated ISE into DNAC, SD-WAN (vManage, vSmart, vBond controllers), Up to 10 remote sites. 10-days of on-site engineer support + 5-days of remote engineer support.
SDA, ACI, ISE, SD-WAN, FTDOn-siteVariableScopeDesign, Installation, configuration, Day 2 training for any combination of the following solution SDA, ACI, ISE, SD-WAN, FTD
CollaborationCUCM, IM&P, Unified ExpresswayRemote or On-site5-daysFixedCisco Collaboration Mobile & Remote access includes: CUCM, IM&P, Unified Expressway, Jabber Desktop, Jabber Smart Phone.