PROFESSIONAL SERVICES

NterOne can help support you with the following Cisco focused services:

1

PRE-SALES SERVICES
  • POC/POV
  • Workshops
  • Test Drives

2

POST-SALES SERVICES
  • Install/Configure
  • Adoption of Technology
  • Day 2 Training

3

MANAGED SERVICES
  • Staff Augmentation
  • Remote or on-site infrastructure management
  • Cloud Management and Support

4

SOFTWARE SERVICES
  • Integration with apps
  • App Development
  • API Programming
Custom API Software Solutions
DATA CENTER
ACI, Hx, Intersight, UCS, Nexus, SAN, Nexus Dashboard, Nexus Cloud, DCNM, X-Series
ENTERPRISE NETWORKING
DNAC, SDA, SD-WAN, Mobility/Wireless
SECURITY
NGFW, ISE, Secure Network Analytics (Stealthwatch), Secure Workload (Tetration), Umbrella, Duo, SecureX, Cyber
MULTI-DOMAIN
ACI, SDA, SD-WAN, Security, FSO, ThousandEyes, AppD
COLLABORATION
CUCM, Webex Teams, Jabber
IoT / EDGE
Cyber Vision, IoT Ops Dashboard, 5G, Ultra Reliable Wireless
CISCO PROGRAM ACCREDITATION
  • Mentored Install Network Training Service Partner (MINT)
  • Digital Solutions Integrator Partner (DSI)
SERVICES METHODOLOGY
  • See our Services Blueprint
FIXED SERVICES
  • On-site post-sales installation (can be done remotely)
  • Led by NterOne Architect
  • Covers specific solution with a defined configuration
REMOTE POVS
  • Led by NterOne Architect
  • Customer Requirements Document (CRD) provided
  • Involves an active running configuration
CATALOG OF SERVICES
  • Enterprise Networking
  • Data Center
  • Security
  • Multi Domain
  • Collaboration
  • Proven 9-step blueprint to deliver Professional Services
  • Supported by deep knowledge from:
    • Technical Solutions Architects (CCIE’s, CCDAs)
    • Implementation Specialists (CCNP & Blackbelt certified)
    • Dedicated Project Management
  • Deep Relationship and escalation path with Cisco

What is a Fixed Service?

  • Fixed Services is mostly an on-site post-sales installation of a defined solution. It is meant as a starter solution. Can be done remotely if partner or customer resources are on site to assist.
  • Led by a NterOne Solutions Architect who is an expert with that solution/technology.
  • Covers a specific solution with a defined configuration.
  • Focus on use cases of the solution to drive adoption.
  • Whiteboard design session.
  • Covers Day 2 Operations.

Remote POVs perform a pre-sales type function by highlighting the solution:

What is a Remote POV?

  • Led by a NterOne Solution Architect who is an expert in that technology/solution area.
  • A Customer Requirements Document (CRD) will be provided to the customer to help NterOne understand their existing deployment and where they face challenges.
  • Starts with an overview of the solution and how it benefits a customer
  • Involves an active running configuration (either NterOne’s lab or a customer lab) that enables the Solution Architect to show the specific aspects of the solution and how it relates to a customer's environment.
  • The Solution Architect will do a whiteboarding session to engage the attendees and bring current customer environment aspects into a design.
  • The Solution Architect will demo the solution’s use cases specifically designed to fulfill the customer’s requirements.
  • Will discuss Day 2 operations of the solution.
  • The setup will be left up for (2) additional days so the customer can continue to access and test remotely unassisted.
TechnologyRemote / On-siteLengthCostDescription
Enterprise Networking
DNACRemote or On-site5-daysFixedInstall, configure DNAC (single DNAC), ISE, onboarding of end user devices through wired or wireless network on edge switches, setup and configure Assurance, Automation (PnP) configuration, SWIM configuration. Includes 5-days of remote support.
DNACRemote – On-siteVariableScopeInstallation of DNAC platform. Can be remote, on-site, or a combination.
DNAC / SDARemote – On-siteVariableScopeDay 2 Management of customer’s DNAC and/or SD-Access environment. Includes on-site and/or remote support, connection into the customers ticketing system, regular reports.
SD-AccessRemote – On-site5-daysFixedInstall, configure DNAC (single DNAC), ISE, Fabric provisioning (Underlay & Overlay), Host onboarding, Policy Administration, Wireless enabled. 5-days remote support.
SD-AccessRemote – On-siteVariableScopeInstallation of SD-Access solution. Can be remote, on-site, or a combination.
SD-WANRemote – On-site5-daysFixedProof-of-Concept. Deploy vManage, vSmart, vBond controller, overlay fabric up to 5 sites, zero touch provisioning, Security knowledge Transfer, Whiteboard session. NterOne hosted equipment used. Up to 5-days of remote support.
SD-WANRemote – On-siteVariableScopeInstallation of Cisco SD-WAN solution. Can be remote, on-site, or a combination.
DNAC / SDARemote – On-siteVariableScopeDay 2 Management of customer’s SD-WAN environment. Includes on-site and/or remote support, connection into the customers ticketing system, regular reports.
Mobility & WirelessOn-siteVariableScopeInstallation of Cisco Wireless. Includes design, configuration, and Day 2 operations training.
MerakiOn-siteVariableScopeInstallation of Cisco Meraki. Includes design, configuration, and Day 2 operations training. Can be remote, on-site, or a combination.
Data Center
ACIOn-site5-daysFixedInstallation of ACI platform dependent on customer environment. (3) APIC Controllers, (2) Spine, (4) Leaf solution. Includes ACI training and mentored install.
ACIOn-siteVariableScopeACI Installation. Tested, Validated, migration documentation
HyperFlexRemote4-daysFixed4-days of Hx installation and instruction. Includes whiteboarding session, UCS configuration Hx platform (ESX or HyperV) and Day 2 Operations training
IntersightRemote or On-siteVariableScopeInstallation and configuration of Cisco Intersight. Can include remote, on-site or a combination.
ACI + Hx + Intersight + CloudCenterRemote or On-site10-daysFixedAPIC Install, UCS Domain Initialization, Hx Install, Intersight Discovery. Fabric limited to 3 Spines, 6 Leaf switches; Hx up to 5 nodes. 2 on-site engineers for 10-days.
UCS / Nexus / SANRemote or On-siteVariableScopeInstallation of Cisco Data Center Infrastructure. Includes UCS, Nexus, and SAN devices. Can be remote, on-site, or a combination.
IntersightRemote or On-site1-dayFixedCisco Intersight Adoption Services
Nexus DashboardRemote or On-site2-daysFixedCisco Nexus Dashboard Adoption Services
Cloud CenterRemote or On-siteVariableScopeInstallation of Cisco CloudCenter. Can be remote, on-site, or a combination.
Security
ISERemote or On-siteVariableScopeInstall Cisco ISE solution. Can include remote, on-site or a combination.
Secure Workload (Tetration) + ISE + FTDRemote or On-site15-daysFixedInstall, configure Tetration-V, ISE, and FTD. Integrate solutions by creating scopes, roles, users, & FTD FW configurations. Configure HW sensors in Cisco switches for Tetration and .1x and MAB configuration. 2 onsite engineers for 20-man days and 5-days of remote support.
Secure Network Analytics (Stealthwatch)Remote or On-siteVariableScopeInstall Cisco Stealthwatch solution.
Firepower Threat DefenseRemote or On-siteVariableScopeInstall Cisco Firepower Threat Defense solution.
UmbrellaRemote or On-site5-daysFixed5-day remote Cisco Umbrella POC.
UmbrellaRemote or On-siteVariableScopeInstallation and configuration of Cisco Umbrella. Can include remote, on-site or a combination.
AMPRemote or On-site5-daysFixed5-day remote Cisco Advanced Malware Protection POC.
AMPRemote or On-siteVariableScopeInstallation and configuration of Cisco Advanced Malware Protection. Can include remote, on-site or a combination.
SecureXRemote or On-siteVariableFixedSecureX Activation & Adoption Services
Email Security ApplianceRemote or On-siteVariableScopeInstallation and configuration of Cisco Email Security Appliance. Can include remote, on-site or a combination.
Web Security ApplianceRemote or On-siteVariableScopeInstallation and configuration of Cisco Web Security Appliance. Can include remote, on-site or a combination.
MultiDomain
SDA, SD-WAN, ISERemote & On-site15-daysFixedIncludes install and configure of DNAC Cluster, Cisco ISE, integrated ISE into DNAC, SD-WAN (vManage, vSmart, vBond controllers), Up to 10 remote sites. 10-days of on-site engineer support + 5-days of remote engineer support.
SDA, ACI, ISE, SD-WAN, FTDOn-siteVariableScopeDesign, Installation, configuration, Day 2 training for any combination of the following solution SDA, ACI, ISE, SD-WAN, FTD
Collaboration
CUCM, IM&P, Unified ExpresswayRemote or On-site5-daysFixedCisco Collaboration Mobile & Remote access includes: CUCM, IM&P, Unified Expressway, Jabber Desktop, Jabber Smart Phone.

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