Meet the ICE Team

NterOne has the best technical employees in the industry.  We call them the ICE Team (Instructor Consulting Engineers). Each instructor has real-world IT experience in addition to their tenure as highly qualified certified professionals, consultants, instructors, and engineers. Our team can provide your team with the IT training or certification that they need, be it a CCNA training course or otherwise. Below is just a sample of the many qualified resources available to meet your needs! 

Jeffrey Hall

CCSI, VCI, VCAP5-DCA, VCP4/5, VTSP5, VSP5, CCIP, CCNP Voice, CCNP Security, CCNP, CCDP, Data Center Support Specialist, CCNA Wireless, MCT, MCITP, MCSE

Mr. Hall has over 15 years of experience managing many aspects of production networks, including Routing and Switching, IP Telephony, Security, Windows and UNIX servers, SANs, and end-user support. Having started his career in the military, he has designed, built, and managed complex networks in some very extreme places, such as Afghanistan and Iraq. Additionally, he has served as a Senior Implementation Engineer for such companies as SBC, AT&T, and Genesis Networks where he served as lead engineer for many large customer projects. In addition to managing and consulting in production networks, he has also taught classes all across the country in several IT disciplines. His well-rounded expertise and rock-solid experience come from years of experience and a desire to give his customers and students the very best experience possible. From Windows servers to UCS, he's seen, done, and taught it all. When he’s not in the classroom, he also enjoys blogging and authoring various exam preparation materials and technical white papers.

John Swartz

CCIE #4266, CCSI, CCNP, CCDP, CCNA, CCDA, Data Center Specialist

On the engineering side, Mr. Swartz has managed a large network of distributed servers for Eastern Kentucky University. He developed software to optimize installation and automated distribution of programs. He has worked with HP and Microsoft on the server clustering tour and deployed numerous MS SQL Server installations. He has used VMware across different platforms and installations, and handled installation, configuration, and maintenance of a Dell server farm. Mr. Swartz has also created a virtualization environment for Cisco devices (Boson NetSim), which routes virtual packets to simulated devices. On the training side, he started as a Novell Instructor in 1996, teaching the CNE track. He moved into the MCSE instruction with a focus on Microsoft SQL server, which he wrote a number of utilities, and created a video for Microsoft Corp. He started teaching Cisco before the CCNA existed. Mr. Swartz wrote the first CCNA practice test and founded Boson Software. He developed the test engine, numerous study guides and exams, the Cisco Router Simulator, Cisco CCNA Network Simulator, and other projects. During this time he also created Cisco Courseware for Boson Training and GlobalNet Training. Working with Todd Lammle, they wrote the Sybex CCIE Study Guide (1st edition). He has edited a number of books and developed CD's for Cisco Press. He sold Boson in 2005.

Koren Archibald

CCSI, CCNP, IT Project+, Network+, MCT

Ms. Archibald has been training and consulting in the most dynamic environments for over 10 years. She has worked with government, commercial, secure, and extremely large network infrastructures. She is the president of Wise Technical Innovations in Norfolk, Virginia and her company specializes in creating secure environments using Cisco solutions. Her company also assists organizations of all sizes advance their project management methodologies using combined solutions such as SharePoint, SQL Server, and Project Server 2010. Ms. Archibald is a CCSI, Microsoft Certified Trainer, and systems architect with a remarkable ability to convey information clearly and creatively in a technical environment. Her wide range of experience in both the public and private sectors has given Ms. Archibald a unique capability when it comes to servicing students and clients.

Paul B. Stryer

CCVP, CCNA, CCSI, CCNAV, VCP, Data Center Specialist

Mr. Stryer is a multi-certified network engineer with a track record of designing and implementing processes and technologies to enhance operations. Paul was employed with Cisco Systems for over 14 years. Before that he was senior LAN engineer for Levi Strauss and Providian Bank Corp. He has extensive curriculum development, instruction, and coaching experience. Paul has developed many complex Cisco Systems advanced technologies classes with in-depth hands-on training labs, teaching these classes both virtually and in person to thousands of channel partners around the globe. His expertise is in all aspects of networking, including: VoIP, collaboration, data center, routing, desktops, back-up processes, server architecture, and disaster recovery planning. Mr. Stryer has extensive experience in all phases of build, test, and implementation cycle.

Paul Odum


Mr. Odum has worked in the Information Technology field since 1990. He has worked for several large Fortune 100 companies including Intel and Bank of America as an IT Networking consultant. Paul was employed as a Senior Pre-Sales Engineer with Verizon for 10 years. While at Verizon Paul became a Cisco Certified Systems Instructor and taught Cisco IT courses for Verizon and several large Cisco Learning Partners. Paul is currently employed as a Senior Consultant with a large multinational telecommunications provider. Paul is responsible for designing and deploying large Cisco Voice networks domestically and internationally.

Timothy Berg

CCSI, CTT+, CCNP Voice/Security/R&S, CCIP, Cisco TSS, Data Center Design and Support Specialist, MCSE, ASE, NCSA, EMC BURA TA, VCP4

With extensive IT engineering, sales, and instructor experience, Mr. Berg has a wealth of experience in Data Center solutions, IP Voice, Enterprise Contact Center, IT Security and Virtualization technologies. Practical experience includes consulting services to Fortune 50 and Fortune 500 customers, systems integrators and many State, Local and Federal Government agencies. During his career Mr. Berg has been a solutions architect, principal/consulting engineer and a technical instructor. His diverse background allows him to bring real-world relevance and examples to his courses. His current focus includes collaboration technologies, cloud computing and data management solutions. Mr. Berg is a true 360 degree IT support specialist.

Tim Bittenbender

CCSI, CCAI, CCNA, CCNA Wireless, CCNA Security, CCNP Security, Data Center Specialist, MCT, MCP, MCSE, VCP3/4

Mr. Bittenbender has been a technical instructor for over 10 years and has worked for and consulted with numerous enterprise organizations including: New Horizons, Cigna and IBM Global Services. Mr. Bittenbender has worked as a Cisco Academy instructor since 2000. His skill set includes Cisco CCNA, CCNA Security, Microsoft MCT, Microsoft MCP + Internet, Microsoft MCSE (NT 3.51, 4.0 and Windows 2000), Master CNE Infrastructure and Design, Enterprise CNE, CNE 2.x, 3.x, 4.x, 5.1 and 6.0, Citrix Metaframe Administrator, COMPTIA Network +, Project + and VMWare Certified professional.

Omar Narvaez

CCSI, CCNA R&S, CCNA Wireless, CCNA SP, CCNP R&S, CCNP SP, CCDA, CCDP, CSE,  Telematics (ITC) Specialist

Omar Narvaez is a Networking professional with more than 20 years of experience in the design, planning, procurement, installation, operation, maintenance and optimization of communication networks.  He has worked in leading companies in the Oil and Energy sector.  In the past 12 years, he has developed his career in the education and vocational training industry, in particular in IT and Network Technologies.  Working for different companies in this sector in Latin America at the operational level, sales and business development, he has utilized this passion for education as an instructor for specialized courses in different technology areas delivering classes in both English and Spanish.  Mr. Narvaez has a Bachelor's degree in Electrical Engineering and a graduate degree in Telematics (ITC), along with numerous professional certifications.

Shawn Boyd

CCSI, CCNA, CCDA, CCSP, CCNP, CCDP, CCVP including specializations in Unified Communications Express and Contact Center Express, Cisco Data Center Storage Networking Support Specialist

Shawn Boyd has over 20 years experience in the IT industry.  Shawn's educational background in Computer Engineering and Information Networks combined with his international work experience culminated in the founding of ARP Technologies in 1995 which he successfully managed until 2017 when he partnered with NterOne Corporation.  His projects include Security/VoIP for Cisco Systems Israel, Intrusion Prevention for Top Layer Networks of Boston, and DSL Infrastructure Rollout for Telus Canada.  Shawn has been involved in course/curriculum development, has co-authored books for Cisco Press, and has been technical editor on Cisco Press study guides.  Shawn specializes in IT Security with special emphasis on leading edge FirePower technology.  Shawn is currently working towards his CCIE designation.

Dennis DeFoort

Dennis DeFoort is an experienced IT implementer with a diversified background in various IT environments with extensive work experience in all aspects of Network Design, Implementation and Management. Dennis’ practical working knowledge of various network technologies include Microsoft Server O/S and related server software products, Network Management and Detection products, Network Security and Backup procedures, LAN/WAN communication devices, Disaster Recovery principles, various personal computing hardware, and peripherals supported software applications.

Paul Masson

CCSI, CCNP Routing & Switching, CCNA Wireless

Paul Masson has been involved with Cisco products for over 20 years and has been a qualified Cisco Instructor since 1998.  Paul also is an Engineering Graduate, Professional Engineer, and has a Master's Degree in Education.  Paul has taught Cisco throughout the world, originating from Scotland, and arriving in Canada after a 3 year stint in Australia, where he was sponsored as a Cisco Technical Trainer for a major Australian Cisco Training Partner. While in Australia, Paul was awarded by Cisco Systems, their prestige Top Quality Cisco Instructor (Asia Pacific), an award he achieved for 3 consecutive years (2012-14).  Paul continues to develop in the Wireless field, and is working towards his CCNP Certification.

Patrice Falardeau 

CCSI, CCDP, CCNP Router & Switch, CCNP Wireless, CCNP Voice, CCNA Security

Patrice Falardeau holds a Master’s Degree in Computer Information Systems. Career highlights include working as a Network Engineer on Wall Street and in the financial district of London U.K., teaching for the Canadian military, member of the National Curriculum Committee for the ITT Technical Institute. With over 30 years in the IT industry, Patrice’s formal education, international exposure, English/French bilingualism, experience in the classroom, and hands on experience across a wide variety of technologies combine to create an effective and well-respected instructor.  Patrice specializes in Routing & Switching, Wireless, Network Infrastructure Design, Voice, Security, and Linux.